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The Story Of A Cupcake
Hyo Kwan follows her heart — and sweet tooth — as the founder of confection boutique Dots

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Imagine biting into a light and tender chocolate cake, topped with creamy peanut butter frosting and a teensy peanut butter cup. It’s a cupcake like none other – so fluffy and scrumptious you can eat it in two bites. Maybe three if you pace yourself.

The creation of this particular pint-sized confection started two years ago, when Hyo Kwan bought a box of cupcakes for her coworkers from Sprinkles, a hugely popular cupcake chain based in Los Angeles. She included a personalized card for each person to show her appreciation. This small gift nearly brought people to tears.

“You realize the power of a cupcake,” Kwan says, her eyes lighting up. “You validate their existence and it changes your whole relationship with them.”

After this sugar-inspired experience, Kwan discovered her destiny – to open a cupcake shop. The fact that she never baked a day in her life? No problem. She borrowed a KitchenAid mixer and fired up the oven. Today, the 29-year-old entrepreneur is now the owner of Dots, a small, frosting-pink gem in Pasadena, Calif.

The year-and-a-half-old cupcakery has a retro, space-age feel with an all-white interior, salon-style swivel chairs and a honeycomb cupcake display. Dots offers 22 varieties, including dulce de leche, pina colada, samoa, apple pie and chocobutter, the infamous chocolate cupcake with an explosive peanut butter frosting. Classics like chocolate and vanilla get a gourmet makeover with imported Valrhona chocolate and crushed vanilla beans. The cake is lighter than that of Sprinkles, and there’s just the right amount of frosting.

“You can have two [cupcakes] before you know it,” says customer David Bernstein, a personal trainer who swings by the shop when he’s in need of a “cheat.”

For Kwan, who grew up in Hacienda Heights, Calif., the road to opening a cupcake shop was filled with baking classes and trial and error in the kitchen. She didn’t have any capital saved up, so she opened a dozen credit cards and used them to pay for more than $100,000 in expenses.

“You definitely have a fear that you’re going to be a failure, and you’re not going to succeed,” she says about the store’s opening. “I was always thinking, what’s my back-up plan? But I went into it knowing I was going to work hard and do whatever it takes.”
Then, right before the shop opened, Kwan’s father died of a heart attack. He was only 55. Life is short, she says, and you have to follow your dream. Dots was the American dream for Kwan and her family.

Each day, Kwan gets to work at 4 a.m. She goes through 1,500 pounds of sugar a week and pays more for chocolate than her monthly rent.

“I used to work 9 to 5. I struggled to wake up for every job I’ve had,” says Kwan, who was formerly an events manager for the Los Angeles Dodgers. “Now I’m never late to work.”

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